Customer Service

Shipping costs are calculated based on your order details and delivery address. Here’s how you can view your exact shipping charges:

1. During Checkout:

   • Add items to your cart and proceed to checkout

   • The shipping cost will be automatically calculated and displayed before you complete your purchase

   • You’ll see all delivery options with their corresponding costs

2. Factors That Affect Shipping:

   • Your location

   • Package size/weight

   • Selected shipping speed

   • Any ongoing promotions (like free shipping thresholds)

For the most accurate shipping quote, please start the checkout process. If you have any special delivery requirements, feel free to contact us at [support email/phone] before placing your order.

Tip: We occasionally offer free shipping promotions – check our homepage or subscribe to our newsletter for updates!

The estimated delivery time for your order is displayed during checkout based on your shipping address and selected method. Here’s how to find it:

1. During Checkout:

   • The estimated arrival date (ETA) is shown before you complete your purchase.

   • You’ll also see it in your order confirmation email.

2. After Ordering:

   • Track your package using the link in your shipping confirmation email for real-time updates.

Need Help?

• If your order is delayed, check tracking first.

• For urgent concerns, contact us.

We appreciate your patience and are here to help!

We currently don’t offer same-day delivery, but we work hard to get your order to you as quickly as possible! Here’s what you can expect:

1. Processing Time:

   • Orders placed before [cut-off time, e.g., 5PM EST] are processed the same business day

   • Weekends/holidays may add 1-2 business days

2. Delivery Options:

   • Standard shipping: [2-4 business days]

   • Expedited shipping (if available): [1-2 business days]

The estimated delivery date will be shown at checkout based on your location and selected shipping method.

Need it urgently?
Contact us after ordering—we’ll do our best to prioritize your shipment!

If your order arrived damaged, here’s what to do:

1. Document the Damage

• Take clear photos/videos of the damaged item and packaging (including shipping labels).

• Keep all original packaging—we or the carrier may need it for inspection.

2. Contact Us ASAP

• Reach out via email, live chat, or their website’s support system.
  Include:

  • Order number.

  • Photos/video proof.

  • A description of the damage.

3. For Carrier-Related Damage

• File a claim with the shipping carrier (e.g., USPS, FedEx). You’ll need:

  • Proof of damage (photos).

  • Order invoice/packing slip.

You can update your shipping address in two ways:

1. During Checkout

   • Before completing your purchase, you’ll have the option to enter or edit your shipping address on the checkout page.

2. After Order Placement (If Not Shipped Yet)

   • If your order hasn’t been shipped, contact us immediately at [support email/phone] with:

     • Your order number.

     • The correct shipping address.

   • We’ll do our best to update it before processing.

⚠️ Note: Once your order is shipped, we cannot modify the address. If the package is undeliverable, it may be returned to us, and additional fees could apply for reshipping.

For urgent assistance, reach out to us right away!

If your tracking link isn’t working, here are some steps to troubleshoot the issue:

1. Check the Tracking Number

• Ensure you entered the correct tracking number (no extra spaces or typos).

• If copied, verify it matches the one provided by the sender.

2. Wait a Bit

• Tracking info may take 24–48 hours to update after shipment.

• For international orders, delays can be longer (up to a few days).

3. Try Alternative Methods

• Visit the carrier’s website (e.g., USPS, FedEx, UPS, DHL) and manually enter the tracking number.

4. Contact Us

• We may have provided an incorrect number or have not shipped the item yet.

5. Carrier-Specific Issues

• USPS: Sometimes shows “Pre-Shipment” until scanned.

• FedEx/UPS: Delays can occur if the label was created but the package wasn’t scanned.

• DHL: Check regional portals (e.g., DHL Germany vs. DHL USA).

6. Clear Cache or Try Another Browser

• Technical glitches can sometimes be fixed by clearing your browser cache or using a different device.

7. Contact the Carrier

• If the issue persists, reach out to the shipping company’s customer service with your tracking number.